B.K.Khaitan (PGDM) certified leadership coach

First of all let me congratulate you and your team for putting in efforts in publishing my very first
book in the most professional manner. You have made my dream come true by putting my thought
process on paper. The front cover design and the back cover design of the book is very attractive and
has been appreciated by all. The flow diagrams printed as per the specifications given by me are
neat, flawless. What has impressed me most is your total transparency in dealing with your
customers. You have guided me at each stage of publishing of the book including selection of
package offered by you, costing of the package, cover design, editing of contents, formatting and
production. You adhered to the timelines given by you in each stage of publishing. There was some
delay in editing of the contents for which you explained the reasons for delay. I gave you the
deadline to complete the printing of the book by 10 th of April-2024 within which you finished the
printing.
I was however disappointed at your refusal to make some corrections in the contents which were
left out due to oversight. I expected you to show some flexibility in your approach.
Overall, I am quite pleased with the quality of workmanship.
On a scale of 1-5 , I will give you 4.