Return/refund/cancellation policy
SERVICE CANCELLATION POLICY: We allow cancellations if the service has not commenced for a full refund minus processing fees.
Product Cancellation Policy: If you have received a damaged or defective product or it is not as described, you can get a replacement within 7 days of delivery.
When does this guarantee not apply?
The guarantee does not extend to:
- Damages due to misuse of product or Incidental damage
- Products tampered with.
- Items that are returned without original packaging.
Refund: If the order has not been shipped a full refund minus payment processing fees, if applicable. The due amount is refunded back within 2 weeks. Through wire transfer provided the details of account and NEFT to be provided on cancellation of the order at info@zorbabooks.com
Cancellation policy: If the order is cancelled within 24 hours of placing it. The order will stand cancelled and amount paid for the order will be reversed.