Service Leadership - ZorbaBooks

Service Leadership

“Service is the very purpose of life. It is the rent we pay for living on the planet.”

  • “If you want to lift yourself up, lift up someone else.” — Booker Washington

  • “The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead is severely limited.” -Robert Greenleaf

  • “Leadership is not about control but service. Its not about power but empowerment.” -Myles Munroe

Service to others is a tough and difficult exercise! We never know what is in their minds and feelings about the product or services provided keeps in puzzle and confuse us in majority of cases to evolve and observe. Still it is our duty and also responsibility to know more about the customer taste and requirements as a service provider to run the business and sail smoothly with good relations to the maximum extent. Otherwise, we can not run and move forward successfully in long run. Giving something extra certainly makes an impact on the part of customer and allow to repeat as regular customer is the top priority. The decision is yours. You should know better and the best about your customer and it is your prime duty to read the customer in all respects and satisfy to continue the business with you is ultimate and a million dollar question. Pay attention with smile and create an ambience as give and take policy with win-win strategy keeps in safe zone. Never compromise in quality and give space to give a reasonable price will create goodwill in long run and strengthen the relationship concrete like a pillar to lay the foundation stable makes the customer to revisit and continue the business is the best source and worth mentioned in this context. Service after sales is the real task starts and begins our attitude and appears the real colors towards our attitude and everything to say in one word. To say frankly most of us will face this problem on daily basis with majority of service providers in reality. Theory is different than practicality. Creating brand image in terms of everything is counted on finger tips in most of the cases whether you agree or not. It is our experience that things are not up to the mark and in rare cases it may happen as an exceptional. Let us prepare ourselves to digest the fact and understand the concept in right perception. Even if we are in their position we may also behave like that. No one is right or wrong. The situation plays the role and allows us to behave like that. It is part of the process. Change is must and inevitable. If we do not change the change will chase us. Be prepared for the repercussions and consequences that occur in day-to-day transactions. Goodwill leads to maintain good relations with customer satisfaction. It is on going and never ending process as long as the business exists. Please understand with right spirit.

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Bijibilla Rama Rao